ALARM MONITORING

Monitor NZ is a specialist monitoring station – operating 24 x 7 to provide support for our national customer base.
We utilise market leading (NZ developed) Patriot Software and effectively monitor all quality commercial and residential alarm and access control systems. Our services can support PSTN, IP, GPRS and Radio alarm panels.

What we offer:
Monitor New Zealand offer a variety of commercial relationships to support alarm installers and integrators as well as offering our services direct to discerning customers.  For the alarm installers and integrators, we offer the following three structures:

– Reseller (the next iteration of the outdated bureau relationship)
– Dealer
– Direct supplier

And, for the direct customer we offer:
– Exceptional service quality
– Energetic 24 x 7 support,
– Fast, accurate and informed Operators who genuinely care.

We also offer the convenience of a customer / integrator portal – which allows access to all of your monitoring information and an Integrator APP that allows the integrators to support their technologies without having to engage with the monitoring Operators if they do not wish to.
Our services are delivered from a NZSA (New Zealand Security Association) graded monitoring station, staffed by a team of experienced Monitoring Operators and we operate a full DR (disaster recovery) monitoring station on the Kapiti Coast – just 60 kms north – which means that we can utilise our experienced Operators in the event that our Wellington monitoring station is not accessible.

Specialisation:

You may have noticed the “Just Monitoring” tagline used within our website and you may be wondering about the relevance.
This phrase refers to the fact that Monitor New Zealand is a specialist monitoring business – defined as much by what we do as by what we do not do, for example:
We do not employ technicians to undertake installation or maintenance activities within our customers premises – we leave this to the specialists.
We do not employ guards to undertake patrol, static services or attend alarms – again leaving this to the specialist guard services companies.
This means that we do not compete with the alarm installers, integrators and specialist guard companies who connect their customers to Monitor New Zealand.

VIDEO VERIFICATION

The next level of alarm monitoring is now available from Monitor NZ and it is achieved when the intruder detection system (be it a security alarm or access control system) is integrated with on-site CCTV equipment to allow a video clip to be sent to the monitoring station along with the alarm activation signals.

By pairing camera equipment to specific alarm system zones within your premise we can produce relevant footage that gives the monitoring operator, property owner / manager and emergency services a better understanding of what is occurring on site.

The video clips can be very useful as they “show” what is occurring on site – helping to identify the cause of the alarm activation and supporting the appropriate response actions.

If required the video clips can be forwarded to the building owner / manager and ,where applicable, to emergency services (such as police and fire) to provide them with a visual reference point, to ensure that the appropriate priority is applied to each situation as resources are often stretched.

Why add Video Verification to your monitoring services?

Video Verification provides the following key benefits.
– Supports a faster and more accurate response to alarm events
– Provides greater situational awareness for the operator and the responders
– Provides the ability to quickly share incident footage with police, responders, and business / home owners
– Can reduce unnecessary alarm response patrol callouts

Video Verification Applications

The video verification service is applicable in many situations.
If you have existing CCTV capability on site it is a logical integration that will improve your overall security solution.

The service is particularly relevant in remote locations – where a physical guard response can be slow and expensive and on “busy” sites – where all alarm activations have to be investigated but not all justify the cost of a security guard response.

Video Verification works to provide superior information about what is happening on site and the cause of alarm activations and is exceptionally useful when things go wrong, as it means that the correct / appropriate response is dispatched at the earliest possible time.

VIRTUAL GUARD TOURS

As CCTV technology continues to advance, so too do the security solutions offered by Monitor New Zealand.  Our Virtual Guard Tour services leverage CCTV technology to supplement traditional security guard services.

While we recognise the irreplaceable role of physical guard activities, Monitor New Zealand’s Virtual Guard Tour services are designed to complement these efforts and allow Security Managers to construct comprehensive security strategies and solutions.

Tasks such as lock-up, bed-down, and unlocking remain within the purview of mobile security officers, while our Virtual Guard Tour services excel in other areas.

Key benefits of our Virtual Guard Tour services include:

Safe Coverage of Hazardous Areas – Conducting guard tours in potentially dangerous environments.

Efficient Servicing of Remote Locations – Addressing the obstacle of distance and allowing the appropriate inspection regime to be maintained irrespective of location.

Cost Efficiency – Reducing the overall cost of guard tour services by eliminating mobilisation time and cost. This is also great for the planet.

Verification and Auditing – Recorded actual and virtual inspections available for review and audit.

Alarm Validation – Validating alarm activations promptly and accurately and avoiding unnecessary alarm response fees.

Emergency Response Support – Providing real-time video footage to emergency responders when necessary.

At Monitor New Zealand, we have integrated the camera technology with traditional security methods to deliver comprehensive people and asset protection.

Our Virtual Guard Tour services are tailored to meet the evolving needs of modern security management.

WELFARE SOLUTIONS

Monitor New Zealand have partnered with Secure Mobility, to bring you enhanced solutions for lone worker safety.

With monitoring services and lone worker support provided by Monitor New Zealand, and Secure Mobility specialising in the delivery and support of leading lone worker safety solutions, these two industry leaders are combining to deliver unparalleled benefits to our customers.

The StaySafe Lone Worker solution offers versatile options, including a smartphone app, 4G device, and Garmin satellite device. This means our dedicated monitoring team can support lone workers no matter where they are, whether in a bustling city or a remote location.

New to StaySafe is Satellite Mode, which ensures that users have access to the full suite of StaySafe features—sessions, panic and duress alarms, and fall detection—anywhere on the planet!

Together, Monitor New Zealand and Secure Mobility are committed to keeping your lone workers safe, no matter how challenging their environment.  Visit the Secure Mobility website for more details on the capabilities of this solution:

https://www.securemobility.nz/lone-worker-safety-tracking/

IoT Support

For some time we have been monitoring BMS systems, effectively receiving, triaging and managing the information from these systems and ensuring that the correct response is allocated to each incident or issue.

This activity is now ramping up – with our 24 x 7 services being in demand to provide critical support to those business who are investing in the Internet of Things (IoT) and benefiting from the connectivity that this provides.
IoT refers to the rapidly growing network of connected objects that are able to collect and exchange data in real time using embedded sensors. Examples of IoT devices are security alarm systems, thermostats on refrigerators, Co2 monitors and the various components that make up building management systems.
It is forecasted that 3.74 billion IoT mobile connections will exist worldwide by the end of 2025 and more than 64 billion IoT devices will be connected and operational by the end of 2026 – so you can see that the expected growth is exponential.
Monitor NZ has a critical role to play – either in a 24 x 7 capacity or as the afterhours monitoring support.
We are already active in this space – either in our existing capacity as a security monitoring services supplier or via leveraging our experience, expertise and inhouse systems to support the businesses that are utilising these technologies.

IoT is an exciting emerging space within the monitoring industry and Monitor NZ is here to play our part to support a connected future.