THERE IS NO SUBSTITUTE FOR EXPERIENCE AND FOCUS
just monitoring
since 1999
About Us
We are a privately owned specialist monitoring company supplying security alarm, building management system, critical technology and CCTV monitoring solutions to commercial and residential customers across the country.
Established in 1999, Monitor NZ operates a modern graded monitoring station staffed by a team of experienced operators and utilising leading, locally developed monitoring software.
A quintessentially Kiwi company providing monitoring services to a wide range of customers from Kaitaia to Bluff – providing true 24 x 7 support.
Monitoring Services
Alarm Monitoring
Camera Monitoring & Video Verification
Virtual Guard Tours
Welfare Solutions
IoT Support
NEXT LEVEL SERVICE
Entering a new industry, as we did in September 2022, presents a wonderful opportunity to challenge accepted norms and explore the business from fresh perspectives – to look at everything through a different lens.
But, when your industry introduction is via the acquisition of well-established and successful company like Monitor New Zealand, the right to question processes, practices and industry norms needs to be earned.
We now believe we have earned that right following a significant period of customer engagement – where we listened carefully to what our customers had to say.
Our commercial curiosity and commitment to excellence drove us to ask, “what more can we do for our customers” and “how can we add value to these relationships” – and we are delighted that our customers have responded and told us what is really important to them.
Our journey to date has identified both strengths, which we will build upon, and opportunities for development, improvement, and investment.
Our customer’s direction was clear, and we are now focused on speed (of response) and accuracy (of our actions).
We are achieving incremental improvements in both areas by unleashing the full power of our incredible monitoring software and through the investment in systems to support our Operators.
We are progressing the roll out of a range of process, procedure and system improvements – all of which are designed to take our monitoring services to the next level.
At Monitor NZ, we look forward to taking our customers on this journey with us.
SUPPORTING INSTALLATION AND MAINTENANCE SPECIALISTS
Over the past 12 – 18 months the team at Monitor New Zealand have been busy engaging with alarm installers and integrators from all across the country.
As a result of these conversations, we have re-examined the relationship we have with the businesses that install security technology (alarms, access systems and CCTV equipment), looking at how we can best serve them and support their growth and profitability.
We are also acutely aware of the technology developments that are driving a monitoring industry future that will be more camera centric than we have traditionally known and will of course include the widespread use of A.I.
After all this work we are delighted to introduce our exciting new Reseller Agreement (which effectively supersedes the dated Bureau Agreement).
The fundamentals of this new agreement are:
1: A guarantee to add significant value to each new Reseller Partners business
2: To effectively support our partners through the changes that are occurring within the industry.
It is an absolute pleasure to announce that we are now ready to welcome new Reseller Partners onboard.
We would love to talk to alarm installers / integrators with an interest in alarm and camera monitoring, from all across the country, about everything we have developed and how the new Monitor New Zealand offerings differ profoundly from the longstanding industry norms.
%
NZ Owned & Operated
Years in Business
%
Committed to Excellence
Providing Genuine Kiwi Service and Support
Monitor NZ provides genuine Kiwi service and support and is an example of a business built on caring and accountability
We are a business that understands our role and purpose within your security solution and our sole business focus is on delivering outstanding monitoring services.
This is the key to the consistency and quality of the services that we supply.
We support customers across the country operating out of modern premises in Wellington (with back up facilities on the Kapiti Coast) and utilising world leading, Kiwi developed, Patriot Monitoring software.
We can (and do) supply a wide range of monitoring services to a mix of commercial and residential customers throughout Aotearoa New Zealand.
Our rates are competitive BUT it is our service quality and the consistency of support that sets us apart in this industry.
Our philosophy has always been to “work hard every day to be better than we were yesterday – that way ……. getting bigger will take care of itself!”
0800-86-76-66
our Senior Team
Experienced, committed and available to assist you whenever needed.
John Spillane
Angela Paul
MatT Dolman
Get In Touch
0800-86-76-66
wellington
Level 1, 191 Thorndon Quay
(04) 472 5996
auckland
(09) 303 4580
chriStchurch
(04) 472 5996
Governance